AvanTech offers support through online JIRA support requests, email, and a support phone line that is staffed during regular office hours. For extreme situations, or when requested by the customer, support is available after hours and on weekends. Support will be done remotely, when possible. Onsite support is provided when required. We provide customer support services for all our products, including MasterDril, ETS, Personnel & Safety, Rental Suite, Tubular Inspection and SchoolSense.
Customized Software Development
Custom software is a type of software developed either for a specific organization or function that differs from other already available software (so called off-the-shelf software). It is generally not targeted to the mass market. AvanTech Inc. develops software for high-profile oil and gas companies like Northwell, Horizon and Eagle. We can also develop Customized Software to fit your company's needs. No matter your project, AvanTech has the expertise and experience to provide you with a custom software solution that will exceed your expectations.
Software support refers to services provided by a software publisher or vendor to solve problems with the software and to supply updates and patches for bugs and other problems with the software. We provide customer support services for all our products, including MasterDril, ETS, Personnel & Safety, Rental Suite and Tubular Inspection.
Remote Support Tool
For your convenience, AvanTech provides product support remotely using the award-winning TeamViewer QuickSupport software. Download the software by clicking the link below.